Q : How do I pick the right size for me?
A : Our jeans fit true to size and are all Sanforized (pre-shrunk). However, there will be shrinkage in the leg length of 10/15mm on the first cold wash.
Q : Do you custom hem? If so how do I go about doing this?
A : Yes it’s no problem for us to hem your jeans to your specific length, although this is done at your own risk and cannot refund once altered. We suggest for you to either wash them before we do this or we can add 1/2cms on to cover the shrinkage. It’s always best that you try your jeans on before we cut the length to size to make sure the waist size is right first. Once you’ve done this turn one leg up to the length you want it and pop it back in the box returning them to us with the type of turn up you want.
Q : How do I prevent crotch blow outs?
A : This is a common problem, it’s a combination of regular wear and starch cracking. When denim is woven the ropes are dipped in a starch to make them strong enough to go through the weaving process. To avoid the starch cracking at stress points you can give your new jeans a cold water soak before you wear them or regular cold washing can help. Failing that we do offer a free repair service so just send them back and we’ll repair them for you.
Q : How should I wash my jeans?
A : So this is a contensious problem, if your goal is to achieve extremes fades then you should wash your jeans as little as possible. However this can be a little antisocial so we always say wash them when you need to. Pick a sunny day and pop them in a bath inside-out and with a small amount of detergent, we want to be kind on the environment after all. If you need to use a machine then select a hand wash gentle cycle without a spin to avoid marbling.
Q : I’m a women can I wear any of the mens styles?
A : Absolutely! Check the size guides and pick your best suited fit.
Q : Can you do a bespoke custom styling?
A : Our production is just too full to offer any bespoke styling or waist sizes.
Q : Will it shrink?
A : All our denim is sanforized which means the denim has been pre-shrunk, the leg lengths will shrink around 1/2cms on the first wash but the waist will return to it’s original measurements.
Q: When will i receive my order and how do you send?
A : Jeans and Jackets are carefully made to order here at the Dawson Garage and take around 4 weeks the aprons take around a week. We ship with Royal mail tracked and will forward a tracking number as soon as we get it.
Q : Do you ship internationally?
A : Yes and shipping is free over £110 but duty and tax will be added when the order arrives in the specific country.
Q : Will I need to pay duty and tax on my order if I am in Europe?
A : We will still cover the cost of delivery to you on goods over £100. For countries in the EU, post-Brexit rules now apply from 1st January 2021, goods over £139 will incur VAT and Customs charges please check your local Government website for details.
Q: I want to return my jeans for a refund. What should I do?
A: Fill out the return form that was shipped along with your package and ship the jeans back to us at the address listed on the form. As soon as we receive your unworn jeans we'll issue a refund to your original payment source, minus the cost of shipping.
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